Long story short, Comcast doesn’t allow you to order faster internet speeds unless you also buy cable TV from them. We recently realized that the Comcast discounts for bundling internet and basic limited cable TV were so low that it wasn’t worth it to get cable TV anymore. (We only had it for the discount anyway.) So, I had them disconnect the cable TV. I failed to realize that the only internet allowed for people without cable TV is “Performance Starter” at 6 Mbps down/1 Mbps up. This is half our former speed. All other internet speeds that they offer have the restriction, “requires subscription to either to XFINITY TV or Voice service at regular rates”. Boo!